At Whifra, we take pride in offering 100% authentic, curated, and custom fragrances that meet the highest quality standards. To maintain the safety, hygiene, and integrity of our products, we follow a strict no return and no exchange policy.
Due to the nature of fragrance products (which are sealed and hygiene-sensitive), we do not accept any returns or exchanges once a product has been delivered, except in the case of damaged, defective, or wrong items received.
If your product is:
Damaged during transit
Leaking or broken bottle upon delivery
Incorrect item sent
Please contact us within 48 hours of receiving the order. You must share:
Unboxing video (mandatory)
Clear photos of the item
Your order ID and contact details
Once verified, we will either issue a replacement or store credit as appropriate.
Standard shipping fee: ₹80
Free shipping: On orders above ₹800
Orders are processed within 1–2 business days and delivered in 3–7 working days across India.
For support, queries, or damage claims, contact us at:
📞 +91 8160097275
📧 sales@whifra.com
📍 Surat, Gujarat, India